For items that are made-to-order, allow 2-4 weeks for us to create the jewelry, before shipping.
If you'd like to personalize one of our existing pieces, such as getting a ring sized or engraved, please allow 2 weeks, before shipping.
Custom work usually takes 8 weeks, but it depends on the project and the time of year, because we get busy around the holidays. Please contact us, if you're interested in this option.
We offer free shipping to Canada and the US on orders of $500 CAD or more, before taxes. If your purchase is under $500, we charge a flat rate of $20 in Canada and $30 to the US. The customer is always responsible for all duties and taxes.
All of our packages are sent with Canada Post, using Expedited Parcel (2-7 Business days in Canada) or Tracked Packet (4-10 business days to the US). If you'd like a faster shipping method or you're outside North America, please contact us before making a purchase, so we can provide a delivery quote.
Ready-to-ship items are sent out within 72 hours of payment being received. You will receive a tracking number, once your package has shipped, and a signature will be required upon delivery.
Custom, altered and made-to-order jewelry cannot be returned. This includes ready-to-ship jewelry that has been personalized and/or engraved. All of these items are final sale.
Unaltered ready-to-ship jewelry can be exchanged or returned for credit. The items must be unworn, in the original packaging and sent back to us within 14 days of being received. We don't offer full refunds.
Please contact us for approval and instructions, before sending the package, because otherwise it will be returned to the sender. In the event of an exchange/credit, the customer is responsible for the shipping costs and the shipment must include a tracking number and delivery confirmation. Magwood is not responsible for returns that are lost in the mail.