Please note that orders from June 16-20 will be processed the following week.

Shipping & Returns

PRICING

Everything is in Canadian dollars.

PRODUCTION

Ready-to-ship items are sent out within 72 hours. For made-to-order designs, allow one week for candles and 2-3 weeks for jewelry, before shipping. 

If you'd like to personalize one of our existing pieces, such as getting a ring sized or engraved, please allow 2 weeks, before shipping.

Custom work usually takes 6-8 weeks, but it depends on the project. Please contact us, if you're interested in this option.

SHIPPING

We charge $5 for local Toronto delivery, a flat rate of $20 within Canada and $30 to the US. If you spend $500 CAD or more, before taxes, then shipping is free. The customer is always responsible for all duties and taxes.

Please note that dried flowers are only available for free local pickup at Fiori or $5 local delivery. 

All of our packages are sent with Canada Post, using Expedited Parcel (2-7 Business days in Canada) or Tracked Packet (4-10 business days to the US). If you'd like a faster shipping method or you're outside North America, please contact us before making a purchase, so we can provide a delivery quote.

You will receive a tracking number, once your package has shipped, and a signature will be required upon delivery. 

RETURNS

Custom, altered and made-to-order items cannot be returned. This includes ready-to-ship jewelry that has been personalized and/or engraved. All of these items are final sale.

Unaltered ready-to-ship jewelry, flowers and vases can be exchanged or returned for credit. The items must be unworn, in the original packaging and sent back to us within 14 days of being received. We don't offer full refunds. 

Please contact us for approval and instructions, before sending the package, because otherwise it will be returned to the sender. In the event of an exchange/credit, the customer is responsible for the shipping costs and the shipment must include a tracking number and delivery confirmation. Magwood is not responsible for returns that are lost or damaged in the mail.